Logs End warrants its products, in their original manufactured condition, to be free from defects in milling, drying and grading. Our structural lifetime warranty guarantees that the product will remain free from milling and grading defects for a lifetime.

Damages due to improper transportation, storage, installation or other cause are not covered under this warranty. Products sold as waste, seconds or “as is” are not covered by this warranty. Product quality variation that does not exceed 5% is industry standard, and is not considered a factory defect.

Logs End’s responsibility is limited to the replacement (material only) of defective products in excess of 5% norm.

Owner or installer inspections

Logs End flooring is manufactured to exceed established industry quality standards, which permit a defect tolerance and grading variance up to 5%. Each and every piece of our flooring is subject to scrupulous mill inspection. However, the homeowner and/or installer are responsible for final pre-installation inspection.

The installer must inspect every piece before installation, and must not install planks with doubtful or noticeable defects if the imperfections cannot be cut off.

Once nailed down, a plank is considered accepted.

Logs End responsibility is limited to the replacement (material only) of defective products in excess of 5% norm.

It should also be noted that all flooring planks will have natural variations in color and grains. If these variations place certain planks outside of the expected color or tone range, we advise that you install these planks in corners or along the walls. This will provide a more even look for the floor.

Humidity and temperature

Wood flooring, being a natural product, will continue to expand and contract through heating and non-heating seasons. Consequently, even properly installed wood floors may experience some separation between boards at different times during the year.

To limit this expansion and contraction, it is important to use a humidifier or dehumidifier, as appropriate, to maintain relative humidity in the home at a constant 40%-50%.

Temperature in a home should likewise be maintained at 18°-22°C.

Learn about the installation process for a Logs End floor.

Learn about how to maintain your Logs End floor.